💰 Refund Policy
Last Updated: July 17, 2026
📌 Important: We strive to provide the best service. If you are not satisfied, please review our refund policy below.
1. General Policy
At CoinsCharge, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy as outlined below.
2. Refund Eligibility
You may be eligible for a refund in the following cases:
- Non-Delivery: If you do not receive your TikTok Coins within the specified time frame (24 hours).
- Incorrect Amount: If you receive fewer coins than you paid for.
- Technical Issues: If a technical error prevents successful delivery.
- Duplicate Payment: If you accidentally paid twice for the same order.
- Unauthorized Transaction: If you did not authorize the payment.
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
- You provided an incorrect TikTok username.
- You have already received the coins.
- You changed your mind after the order was processed.
- You violated our Terms of Service.
- Request is made after 30 days of purchase.
- Coins were successfully delivered but you claim otherwise.
4. Refund Process
To request a refund, please follow these steps:
- Step 1: Contact our support team via Facebook Messenger
- Step 2: Provide your order ID and reason for refund.
- Step 3: Our team will review your request within 24-48 hours.
- Step 4: If approved, refund will be processed within 5-7 business days.
5. Refund Timeline
| Refund Type |
Processing Time |
Method |
| PayPal Refund |
3-5 Business Days |
Original Payment Method |
| Credit/Debit Card |
5-7 Business Days |
Original Payment Method |
6. Partial Refunds
In some cases, we may offer a partial refund:
- If you received part of your order but not all.
- If there was a delay in delivery but coins were eventually delivered.
- If the product does not meet your expectations but was delivered.
7. Refund Denial
We reserve the right to deny a refund if we determine that:
- The refund request is fraudulent.
- The product was delivered as described.
- The user violated our terms of service.
- Refund has already been processed for the same order.
8. Chargebacks
If you initiate a chargeback without first contacting us, we may:
- Permanently suspend your account.
- Block your IP address from accessing our services.
- Take legal action to recover funds and associated fees.
9. Contact Us
If you have any questions about this Refund Policy, please contact us: